Position Summary
The Industrial Equipment Customer Account Specialist (CAS) acts as the liaison between Parker Lord and customers for order management and fulfillment. The incumbent is responsible for managing the customer-to-spanet rules and options as identified by customer segmentation. The incumbent establishes and maintains close cross-functional relationships both within Parker LORD, and with the customer. The CAS is responsible for managing order inquiries around existing sales and supporting new programs as they launch.
Responsibilities
• Manage quality issues for returns within assigned authority level.
• Manage daily customer activities and order management issues to successful resolution.
• Manage customer relationships and partner with the sales team.
• Assist with customer payment deductions within assigned authority level and supporting collection efforts.
• Establish and maintain a close relationship between Manufacturing, Engineering, Sales and the customer.
• Exercise immediate judgment using established procedures when interacting with the customer. The freedom to act with little supervision allows the incumbent maximum opportunity to guide and direct the customer into desired actions.
• Embody the Parker LORD brand internally and externally in all communications.
• Identify, develop and/or participate in process improvement initiatives.
• Interim and Back-up management of other Customer Service Representatives’ accounts as required.
• Manage incoming EDI feeds ensuring the data meets agreed upon parameters as well as supporting/testing internal EDI process changes as needed.
• Operate in accordance with the export compliance policies as determined by the export control procedure.
Qualifications
COMPETENCIES
REQUIRED
• Excellent interpersonal and communication skills, including telephone and email skills.
• Excellent time management skills.
• Ability to analyze data and report findings/trends and provide recommendations.
• Ability to work in a team environment, cultivate strong customer relationships, and work independently.
• Ability to build and foster customer relationships.
• Ability to stay calm, positive, helpful and optimistic in a fast-paced, sometimes stressful environment.
• Computer proficiency, Microsoft products, and the ability to quickly learn new applications.
• Ability to travel 10.
WORK EXPERIENCE
REQUIRED
• 1 – 3 years of experience in a customer service role.
PREFERRED
• Prior sales experience.
• Knowledge of Parker Lord Corporation’s product lines.
• Ability to analyze customer demand and interpret MRP data.
• Experience with EDI.
• SAP and Business Intelligence experience.
EDUCATION
REQUIRED
• Bachelor’s degree in business management, communication, or similar discipline.
LANGUAGES
REQUIRED
• English
PREFERRED
• Additional languages are helpful but not required
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug Tests
Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
