Job Description
The Application & Monitoring Specialist is responsible for the health, administration, and continuous optimization of business-critical applications within AirAsia Aviation Management Services. This role acts as the primary guardian of system reliability, ensuring seamless integration with aviation operations and maintaining a robust proactive monitoring ecosystem.
Key Responsibilities (not limited to)1. Proactive Monitoring & System Health
Accountability for Monitoring Infrastructure: Own the health and workability of the proactive monitoring system to ensure 24/7 visibility into application and infrastructure performance.
MTTD Management: Ensure all systems and infrastructure connected to the monitoring environment achieve the Mean Time to Detect (MTTD) within stipulated internal SLAs.
System Onboarding: Serve as the primary point of contact for onboarding new applications and infrastructure into the monitoring environment, ensuring proper configuration and alerting thresholds.
Health Surveillance: Monitor application health, server performance, and service availability to identify bottlenecks before they impact operations.
2. Technical Support & Incident Management
Rapid Resolution: Provide high-tier technical support and troubleshoot complex system errors, performance issues, and access bottlenecks.
Root Cause Analysis (RCA): Perform deep-dive RCAs for critical incidents and implement corrective/preventive actions to prevent recurrence.
ITSM Discipline: Manage the lifecycle of incidents and service requests via platforms like ServiceNow or Jira, ensuring documentation is precise.
3. Lifecycle & Change Management
Deployment & Maintenance: Lead application rollouts, upgrades, and patching, ensuring version control and system stability.
Change Governance: Ensure all system changes are recorded through formal change management processes to mitigate operational risk.
User Access Control: Manage user roles and permissions in strict adherence to cybersecurity policies and audit standards.
4. Stakeholder & Vendor Collaboration
Technical Liaison: Coordinate with external vendors and internal ICT teams to align technical requirements and resolve software defects.
Project Support:
Assist project teams in gathering technical requirements, conducting UAT (User Acceptance Testing), and performing post-deployment validation.
Job RequirementsEducation: Degree in IT, Computer Science, Software Engineering, or a related field.
Experience: 3–5 years in application support or system administration. Experience in Aviation or Logistics is a significant advantage.
Technical Proficiency:
Strong SQL skills for querying, data validation, and reporting.
Hands-on experience with monitoring tools (e.g., Dynatrace, New Relic, Zabbix, or Prometheus) and defining MTTD metrics.
Familiarity with Windows/Linux server environments and API integrations.
Knowledge of cybersecurity principles, audit logs, and compliance.
Soft Skills:
Strong analytical and problem-solving mindset.
Excellent communication and stakeholder management skills.
Able to work under pressure and manage multiple priorities.
Strong attention to detail and documentation discipline.
Proactive, independent, and able to work in a team environment.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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