Responsibilities
This role is responsible for the processing functions of payments and processing/analyzing chargeback and disputes.
- Investigate and resolve customer disputes in a timely and efficient manner.
- Handle customer inquiries and complaints in a professional and courteous manner.
- Reviewing chargeback claims to determine whether they are valid or whether they should be denied because of procedural errors.
- Documenting all aspects of the chargeback process, including identifying the parties involved, summarizing the facts of the case, and recording the decision made on each case.
- Monitor, report and assist in troubleshooting system processes and procedures (automated or manual) impacting payments/Accounting.
- Attend meetings impacting relevant duties as needed.
Qualifications
- Associates degree or equivalent experience
- 1-3 years of experience
- Payment processing experience
- Knowledge and application of Microsoft Office suite (Word, Excel, Access, etc.)
- Knowledge of reporting from Accounting and Reservation systems (SAP, Navitaire Reporting, Radar, etc.)
- Domestic & International travel under 10 of the time
- Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
Overview
At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.
Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
